Frequently Asked Questions

Frequently Asked Questions

Various Frequently Asked Questions related to donations, online registrations & more

Donations

Frequently asked Donations related questions

How can I donate online?

Devotees can donate online once registered on the website. Click on Donations link in the top menu and choose the product for which wishing to make a donation. Click on Add to Cart and follow the steps to complete the donation process.

What are the various categories we can look for donations?

The donation categories are listed under the Donations menu item.

We are currently doing installment payments online, how can we get the details of how much we paid till date?

You can check the history of the pledges made by clicking the "My Pledges" link in the left navigation under the section of My Account.

How do I get my donation summary?

A registered user can access their transaction/donations summary under My Orders & My Donations available under My Account section. My Orders shows all transactions of all orders and My Donations show orders for products under Donations category.

Where can I get more information about Matching Donation program?

Since KSHT is a Non-profit organization, many employers will match their employees charitable contributions. Please take advantage of those matching programs, based on either Dollar-for-Dollar or volunteer time matches, to maximize your charitable donations & volunteer time.

Devotees are encouraged to check with their company's HR departments about Corporate Matching Gifts policies.

Will all our donations come under the tax deduction scheme?

Donations made to KSHT can qualify towards tax deductions. However, there are some exceptions to this rule. Any contribution made towards purchase of Books, CDs and food does not qualify for tax deductions. Any payment made towards the classes conducted in the temple also does not qualify for tax deduction. All the devotees who have registered in the temple website can download from My Account section their annual Donation tax statement for the transactions made in the financial year.

What is the list of items that we can donate to temple?

You can donate by Tan, Man and Dhan. You can do physical seva by volunteering at the temple. Benefit spiritually by using the temple services. And donate financially monetarily or donating items to the temple kitchen or puja needs. For more information please stop by temple registration desk or email to seva@dallashanuman.org

Do I need to be a registered user to do a onetime donation towards new temple?

KSHT highly recommends that users register online. Registration offers several benefits including being able to donate online, able to view donations and pledges online and able to view tax statement at the end of the year. You can also do a one-time donation at the Temple registration desk without doing online registration.

I was doing a monthly installment payment earlier, how can I opt out of auto-deduction and either do a single payment or payoff for the rest of the amount?

Please contact temple support team via email support@dallashanuman.org

Can we cook and bring the items for Prasad in Temple; If Yes please let us know the rules for food preparation.

Devotees can offer any dishes as Prasadam, as long as they are purely Vegetarian and do not contain Onion or Garlic.

Online Registration

Frequently asked Online registration questions

Don't know my login email ID?

If you have visited temple in the past and have done any transactions the chances of your email ID already in the system is high. So you can use the Reset/Forgot Password to try your email ID and see if that email ID is in our system. If none of your email ID's worked please go ahead and register a new account and start using the system.

How can I register online?

To register online please click Register in MyAccount Page. Enter your personal details including a valid Email id, Address and password. Upon clicking on Create an Account button, an email will be sent to the address specified during the registration process. Please check the email and click on the link within the email to complete the activation process. If you have any difficulties in registering online please contact us by filling in the contact/support form.

Should family share one username and password?

Yes. It is recommended that a single family share the same username and password. This will aid in getting a consolidated Tax statement (if applicable) at the end of the year for all the family transactions.

My account is locked out, how can I retrieve my account details?

An account is locked if the user tries to login more than 3 times with the wrong credentials. Please wait for 30 minutes before retrying to login again. If this issue continues please contact by filling in the contact/support form.

I forgot my password, how do I reset it?

Click on Reset/Forgot Password on Login page. In the ensuing page, enter the email on file and click Reset Password button. You will receive an email with instructions for resetting the password. Please follow the instructions within the email to set a new password.

How do I change my password?

Go to Login Page and login using your credentials. Once logged in, click on My Account link and Change My Password to change your password.

How do I change my login email id?

Click on Change my Login Email Id link within My Accounts section. Enter the New Login Email, Current and the New Password fields and click the Change Login button.

How do I receive email about temple events?

Thank you for your interest to know more about temple events. Please signup to Temple Newsletter mailing list by registering your email. Click here to Signup

Is Hanuman Temple storing my credit card information?

KSHT Temple store does not save credit card information. The transactions are handled over secure SSL technology and handled by an authorized payment gateway provider.

I am getting unexpected errors while trying to pay with my credit card. Whom do I need to contact?

Please ensure that the credit card is valid and the address entered matches the billing address. If you are still experiencing issues please visit the Temple to do the transaction. If unable to visit the Temple in person, please fill in the contact/support form.